FAQ

🇨🇦 Secure checkout • 📦 Tracked shipping on all orders • 💯 30-day money-back guarantee  • 📦 Free shipping on all orders

Do you offer free shipping?
Yes. We offer free shipping on all orders. All orders include tracking,

How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 2–10 business days. Tracking is provided for every order.

Where do you ship from?
 While we ship our curated products through a network of trusted logistics partners to ensure the best rates and speed, our headquarters and customer support are right here in Canada.

What if I don’t like my order?
We offer a 30-day return policy. If you aren't satisfied with your item, you have 30 days from the date of delivery to request a return. Please see our [Refund and Return Policy] link for full details.

How do I contact you?
orders@grouchymantis.com
1-647-745-6558
Use the Contact page or email us and we’ll respond within 24 hours.

 

Subscription Questions

How does Subscribe & Save work?
When you choose Subscribe & Save, you receive automatic deliveries at your selected interval and save 10% on each order.

Can I cancel anytime?
Yes. You can pause, modify, or cancel your subscription at any time through your customer account before your next billing date.

When will I be charged?
You’ll be charged automatically at the start of each subscription cycle.

How do I know my payment is secure?

We use industry-standard SSL encryption and partner with major processors like Shopify Payments, Apple Pay Shop, and PayPal. We never see or store your full credit card information.

Do you charge restocking fees?

No. At Grouchy Mantis, we don’t believe in hidden "gotcha" fees. We do not charge restocking fees for returned items. (Note: Customer is responsible for return shipping costs for change-of-mind returns).